Refund Policy

We want you to shop with complete confidence. Items purchased from nanit.it.com may be returned within 60 days of delivery for a full refund, provided they are in original condition with all packaging, accessories, and documentation intact. Products showing signs of use, damage caused by the customer, or missing components may be subject to partial refund or rejection.

To begin the return process, contact our support team at support@nanit.it.com with your order number and reason for return. We will provide a return authorization and prepaid shipping label at no cost to you. Returns shipped without prior authorization may experience processing delays or be refused.

Once we receive and inspect your returned item, we process refunds within 5 to 10 business days. Refunds are issued to the original payment method used during purchase. Depending on your financial institution, additional time may be required for the credit to appear in your account. We notify you via email once your refund has been initiated.

If you prefer an exchange over a refund, indicate this preference when requesting your return authorization. Exchanges are subject to product availability. If the desired replacement is unavailable, we automatically process a full refund instead.

If your order arrives damaged or with manufacturing defects, contact support@nanit.it.com immediately upon discovery. We request photographic documentation of the damage to expedite resolution. We cover return shipping for defective items and offer full refunds or replacements at your discretion.

Certain products may be designated as non-returnable due to hygiene considerations or supplier restrictions. Such designations are clearly noted on the product page before purchase. Gift cards and downloadable digital content are non-refundable.

All qualifying returns on nanit.it.com include complimentary return shipping. We believe that standing behind our products should never come at your expense.

nanit.it.com